Frequently Asked Questions
Need help? You're in the right place. Below are answers to our most common questions about Aalok's Korean skincare and health devices brought to you by Vallveta
Shipping & Delivery
Where do you ship your products?
We ship to most countries in Europe, excluding the UK and Ireland.
How long does shipping take?
Expect delivery in 2–5 business days. You'll receive full tracking upon shipment.
Do you ship outside Europe?
Currently, we only ship within Europe. Expansion is coming soon!
Product & Usage
Are your devices safe for home use?
Yes — all our devices are CE-certified and safe to use at home.
Can I use the device with sensitive skin?
Most of our devices are gentle and safe for sensitive skin. Always test on a small area first. Please read the user instructions and warnings.
Do I need to use gel or lotion with the device?
Some devices may benefit from a gel base. Please check your instruction manual.
Results & Effectiveness
When will I start seeing results?
Most users notice visible improvement in 1–2 weeks, with continued results over 4–8 weeks.
Do these devices replace dermatology treatments?
They are not a full replacement, but offer excellent home-care alternatives between clinic visits.
Returns & Warranty
What's your return policy?
You can return products within 30 days if unused and in original condition.
Do the devices come with a warranty?
Yes. Every device includes a 2-year manufacturer's warranty.
Ordering & Support
What payment methods do you accept?
Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Shop Pay, and local European gateways.
How can I contact customer service?
Visit our Contact Page. We reply within 24 hours.